Two months after Kanebo announced the recall of their whitening products, the president of the cosmetics giant formally apologized for causing their customers to develop skin blotches. During a press briefing on Wednesday, President Masumi Natsusaka expressed regret over the incident and promised that the company will take responsibility for what happened.
“We offer a whole-hearted apology to customers,” Natsusaka said, with his head bowed before everyone. Back in May, Kanebo Cosmetics was warned by a doctor who reckoned the link between Kanebo’s whitening products and their customers’ skin pigmentations. However, the recall of their whitening products was only executed in July. Some customers also complained of continuous skin blotching even after they stopped using the company’s whitening products, from the lines of Aqualeaf, Blanchir Superior, Impress, Suisai, and Twany.
“Kanebo will take responsibility for our customers and do our best to help all those who developed symptoms recuperate,” Natsusaka vowed. “We will carry out drastic reforms to our safety controls, making it the first step towards Kanebo becoming trusted again by our customers.” Besides recalling their whitening products off the market and paying for the medical bills of their Japanese customers, the executives of Kanebo will also have their wages cut for a period of time. Kanebo Cosmetics’ president and chairman will have theirs cut by 50 percent for six months while the other executives will temporarily take 10-40 percent cut of their wages.
The cosmetics giant is criticized for its late recall despite the warning received. According to Hideki Nakagome, a lawyer present at the press briefing, officials of Kanebo were rather “obsessed with the idea that the skin discolouration was a disease” instead of being caused by their whitening products. “Kanebo should have taken adequate measures [earlier],” Nakagome said.
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