A few days after Mt. Gox filed for bankruptcy with the Tokyo District Court, the troubled company has opened a call center to deal with its anxious customers who are worried about their virtual currencies given the possible theft that has vastly affected the firm. The Tokyo-based company will be responding to complaints and inquiries, as media has been reporting that around 750,000 Bitcoins have gone missing from their customers.
Mt. Gox was once considered the largest bitcoin exchange, hosting around 80% of the world’s virtual currency, but after reporting the loss of around 100,000 units, which is roughly equivalent to $477 million, from its own network, the company had no choice but to ask for protection from the court last week. Its CEO, Mark Karpeles, went out of the public eye for several days, but on Friday appeared at the company’s news conference to talk about the situation and to apologize to its customers. He also resigned immediately from the company’s board of directors.
Several fraudulent transactions and technical issues led to the loss of these virtual coins, and reports that their system was hacked began circulating last week. It was also reported that they started freezing their withdrawals as early as the first week of February because of a bug in the software. Mt. Gox said they are now looking into getting the courts to carry out a criminal investigation into the incident.
In the announcement currently posted in English and Japanese on the Mt. Gox website, the call center is said to be operating from 10:00 AM to 5:00 PM local time (0100 GMT to 0800 GMT), and can be reached at the number +81-3-4588-3921.
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