It was not that tough after all, at least when it came to the batteries. Panasonic had to recall over 43,000 units of its Toughbook battery packs after three separate incidents in Asia saw the devices overheating to the point that they actually caught on fire.
The recall includes the rechargeable battery packs, sold separately but manufactured by Panasonic as well, that are for the CF-H2 Toughbook tablets, sold between June 2011 and May 2012 worldwide. The Japanese tech company said they have traced the problem to a manufacturing defect that causes the battery to overheat and potentially set fire to the device or cause burn hazards for the users. They strongly recommend to Toughbook users affected to turn off their tablet, remove the battery packs and just use the adaptor and power cord to charge their devices. The company will send replacement battery packs, free of charge, to those affected.
Panasonic also posted on their website the list of 13 affected models and consumers can check if theirs is included by looking at the manufacturing lot number that is located at the back of the device. There have only been three incidents of the device catching fire in Thailand and Japan and no injuries were reported, but they are doing a global recall to prevent any more accidents to their users.
[ via ZDNet ]
Comments Off on JDP Startup Corner: Pros & Cons of Working with a Partner in Japan